PRIVACY POLICY

At Compatible Cards, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to the address info@compatiblecards.com or by writing to Compatible Cards, 590 Green Lanes, Palmers Green, London N13 5RY.

Who are we?

Compatible Cards is the trading name for Compatible Cards Limited, a company registered in England and Wales with the company registration number 09310499 and registered office address at 590 Green Lanes, Palmers Green, London N13 5RY.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, to place an order or if you register to receive our occasional newsletter.

What type of information is collected from you?

The personal information we collect from you might include:

  • your name;
  • your geographical address;
  • your email address,
  • your telephone number,
  • your IP address,

(collectively, “Your Personal Data”).

If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

  • process orders that you have submitted;
  • carry out our obligations arising from any service contracts entered into by you and us;
  • dealing with entries into a promotional competition;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you, for example, new products and services, products and services offered by us that are similar to those that we have already provided to you, events and exhibitions, promotions and special offers.

How long is your information kept for?

We keep your information for no longer than is necessary for the purposes it was collected for, The length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory obligations (for example V.A.T. purposes).

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Compatible Cards network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure online payment pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can change your marketing preferences at any time using the links provided on our emails or by contacting us by email: info@compatiblecards.com.

How you can access and update your information

The accuracy of your information is important to us. You are entitled to ask for a copy of any personal data that we hold about you and to have any inaccuracies in your personal data corrected. If you wish to contact us for these purposes, please email us: info@compatiblecards.com.

We update Your Personal Data within seven (7) working days of you notifying us of new or updated personal data, to ensure the personal data we hold about you is as accurate and up-to-date as possible.

If you do not wish for us to retain Your Personal Data for administration purposes, please email us: info@compatiblecards.com.

Security precautions

We have security precautions in place to protect the loss, misuse or alteration of your information. When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the 256bit encryption on SSL. When you are on a secure page, a lock icon will appear commonly in the address bar of web browsers such as Google Chrome.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of ‘cookies’

Like many other websites, the Compatible Cards website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu. Further information about deleting or controlling cookies is available at www.allaboutcookies.org. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Changes to this Policy

We keep this Privacy Policy under regular review. This Policy was last updated in 25th May 2018.

Any changes we may make to this Policy document in the future will be posted on this page and notified to you using the Website.

Contact details

Please direct any queries about this Privacy Policy to:

Compatible Cards, 590 Green Lanes, Palmers Green, London N13 5RY
Email: info@compatiblecards.com